Golden Scooper Privacy Policy
Effective date: October 1, 2025
Golden Scooper (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites, book service, or interact with our ads (including Facebook/Meta ads), emails, and SMS.
Note: This Policy is designed to meet common advertising platform requirements (including Facebook/Meta) and U.S. privacy laws. It is not legal advice.
1) Information We Collect
Information you provide
- Contact details (name, email, phone, address, gate codes you choose to share)
- Order & billing info (service frequency, number of dogs, yard notes)
- Payment details (processed by third-party processors; we do not store full card numbers)
- Communications (emails, texts, support requests, reviews)
Information collected automatically
- Device and usage data (IP address, browser, pages viewed, links clicked, timestamps)
- Cookies and similar technologies (pixels, tags, SDKs)
- Approximate location (derived from IP or with your consent)
Information from third parties
- Advertising/analytics partners (e.g., Meta/Facebook, Google)
- Payment, scheduling, and messaging providers (e.g., Stripe, Square, Calendly-type tools, Twilio/Klaviyo/Mailchimp)
2) How We Use Your Information
- Provide, schedule, and improve our services
- Process payments and send transactional messages (booking confirmations, service updates)
- Customer support and account management
- Personalize content and measure marketing performance
- Advertising & remarketing: show relevant ads, cap frequency, and create/customize audiences
- Security, fraud prevention, and legal compliance
3) Cookies, Pixels & Analytics
We use cookies and similar technologies to operate our site and understand performance.
- Meta (Facebook) Pixel & Custom Audiences: We use the Meta Pixel to measure ad effectiveness and to show relevant ads on Meta platforms. Meta may match your interactions on our site with your Meta account and provide us aggregated insights. You can manage your ad preferences in your Facebook/Instagram settings and at industry opt-out tools listed below.
- Google Analytics/Ads: We use Google Analytics/Ads for aggregated usage statistics and advertising (including remarketing). You can opt out via Google’s Ads Settings or the Analytics Opt-out Browser Add-on.
Your choices:
- Browser controls for cookies
- Meta Ad Preferences: Facebook/Instagram settings
- Google Ads Settings: adssettings.google.com
- NAI opt-out: optout.networkadvertising.org
- DAA opt-out: optout.aboutads.info
4) SMS & Email Marketing
By providing your phone number or email and opting in, you consent to receive messages from us (e.g., reminders, promotions).
- SMS: Message & data rates may apply. Message frequency varies. Reply STOP to unsubscribe, HELP for help.
- Email: Click “unsubscribe” in any email to opt out of marketing (you may still receive transactional emails).
5) How We Share Information
We do not sell personal information in the traditional sense. We may share with:
- Service providers (payment processors, scheduling, hosting, analytics, messaging, customer support) under contracts restricting use to our instructions
- Advertising partners (e.g., Meta, Google) to measure and deliver ads (see Cookies & Pixels)
- Business transfers (e.g., merger, acquisition)
- Legal & safety (to comply with law, enforce terms, protect rights and safety)
Where required by law, we treat targeted advertising/remarketing and certain analytics as a “sale” or “share” of personal information and honor opt-out choices.
6) Your Privacy Rights
Depending on your location (e.g., CA, CO, CT, UT, VA; and where applicable the EU/UK), you may have rights to:
- Access or know the categories/specific pieces of personal information we hold
- Correct inaccuracies
- Delete personal information
- Opt out of “sale”/“sharing” or targeted advertising
- Restrict or object to certain processing
- Data portability
How to exercise: Email privacy@goldenscooper.com or submit a request at goldenscooper.com/privacy-request.
For opt-out of “sale”/“sharing,” use our “Do Not Sell or Share My Personal Information” link in the site footer or email us. We will verify your request as required by law. You may use an authorized agent as permitted.
Non-discrimination: We will not discriminate against you for exercising your rights.
7) Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy (e.g., service history, legal/compliance, tax/accounting), then securely delete or anonymize it.
8) Children’s Privacy
Our services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it.
9) Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; please use caution when sharing sensitive details.
10) International Users
If you access our services from outside the United States, your information may be processed in the U.S. and other countries, which may have different data protection laws than your country of residence.
11) Third-Party Links
Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.
12) Changes to This Policy
We may update this Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be posted on our website and, where required, notified to you.
13) Contact Us
Golden Scooper
Email: support@goldenscooper.io
Phone: 4083815509
Address: Asheville 28805